Privacy Policy

1. Information We Collect:

Personal Information: When you place an order, we collect information such as your name, address, email, and phone number for order processing and delivery purposes.
Payment Information: We securely collect payment details for transaction processing through trusted payment gateways. This information is not stored on our servers.
Communication Data: We may collect information when you contact our customer service, providing us with details relevant to your inquiry.

2. How We Use Your Information:

Order Processing: We use your personal information to process and fulfill your orders, including delivery and order confirmation.
Customer Support: Your information helps us respond to your inquiries, address concerns, and provide efficient customer support.
Communication: We may use your contact information to send order updates, promotional offers, and newsletters, provided you have opted in.

3. Information Security:

We prioritize the security of your information. We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction.
Payment information is handled securely through trusted payment processors, and we do not store your payment details on our servers.

4. Sharing of Information:

We do not sell, trade, or rent your personal information to third parties. Your information is shared only with necessary service providers for the purpose of order fulfillment and delivery.

5. Cookies:

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may impact certain functionalities.

6. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of those websites.

7. Your Choices:

You have the right to review and update your personal information. If you wish to opt-out of promotional communications, you can do so by contacting our customer service or using the unsubscribe link in our emails.

8. How Can You Remove Your Personal Information From Our System?

You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.
Please send us an email at contact@itconsulting.agency outlining your request and we will reply within 30 days
Further, please note that for us to consider your request the following criteria must be met:

1. Your email must originate from the same email address linked to the account that you are requesting deletion.
2. There are no pending amounts that need to be paid.
3. At least 10 days have passed from your most recent transaction.
4. There are no active law enforcement requests about your transactions

Note: If we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.

9. How Can You Request the Data That We Store About You?

You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at contact@itconsulting.agency outlining your request and we will reply within 30 days.
Further please note that for us to consider your request the following criteria must be met:
We would need you to provide us with a copy of two of the following means of identification:

• Passport
• Birth certificate
• Driving license
• Utility bill (covering the last 6 months)

Note: Your email must originate from the same email address linked to the account that you are requesting information about.

10. Email Newsletter

As part of our customer service offering we provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products.
If you wish to subscribe to our newsletter service please submit your address in the box provided on our homepage.

11. Unsubscribe Policy

We strive to only send promotional e-mail to those who want to receive it. If you wish to opt-out of this service, please access the ‘Unsubscribe’ link that is available on all promotional emails. You can subscribe again at any time by following the procedure above.

12. Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date.

13. Contact Information:

If you have any questions or concerns regarding our Privacy Policy, please contact us at contact@itconsulting.agency.
Effective Date: February 1, 2024